Forex
ePlanet Brokers Transparency Report
H1 2026
What the Data Shows About Withdrawals, KYC, Trading and Client Experience
A clear, data-driven view of ePlanet Brokers' operational performance during the first half of 2026, covering key areas across the client journey.
Why we publish this report
1
Transparency
Making key operational performance visible and accessible.
2
Measurable Performance
Sharing clear data across the most important parts of the client journey.
3
Accountability
Diversify with indices markets through major stock indices worldwide.
4
Continuous Improvement
Using performance insights to identify and prioritize areas for improvement.
5
Client Confidence
Helping clients better understand how ePlanet Brokers operates and performs.
Key numbers at a glance
MetaTrader 5 combines advanced market analysis, flexible order management, automated trading, and multi-device access in one platform.
KYC Approval Rate
88%
of KYC applications with uploaded documents successfully approved.
Deposit Success Rate
99 %
of deposit requests successfully completed.
Average Execution Speed
~110 ms
average time between order submission and execution.
Support First Response Time
181 Seconds
average time before clients receive their first support response.
Withdrawal Success Rate
Over 95 %
of withdrawal requests successfully completed.
Average Withdrawal Processing Time
Approximately 8 Minutes
average internal processing time for withdrawal requests
Client Concerns & Our Response
We listen to client concerns, understand what causes them, and take action to improve the experience.
Withdrawal Delays
Why is may happen
Additional verification, payment checks, or manual review may require more processing time.
- Faster Reviews
- Improving workflows
- increasing automation where possible
KYC Delays
Why is may happen
Incomplete, unclear, or additional documentation may require further verification.
- Smoother Verification
- Improving the verification journey
- reducing avoidable delays
Payment Issues
Why is may happen
Payment provider, verification, or transaction-related issues may affect processing.
- Better Payment Experience
- Monitoring payment performance
- improving operational processes
Support & Resolution
Why is may happen
Complex cases may require investigation or coordination across teams.
- Faster Resolution
- Strengthening escalation
- case-resolution processes
What We're Improving
Our H2 2026 priorities focus on making key parts of the client experience faster, more reliable, and more efficient.
1
Faster Withdrawals
Reducing processing times and improving withdrawal workflows.
2
More Automation
Increasing automation across eligible operational processes.
3
Smoother KYC
Reducing avoidable verification delays and improving the KYC journey.
4
Stronger Platform Reliability
Continuously improving system availability and incident response.
5
Faster Client Support
Improving response and resolution times across support channels.
6
Better Issue Resolution
Using client concerns and complaint data to identify and address recurring issues.
Read the Full Report
Explore the complete data, performance comparisons, key client concerns, and improvement areas covered in the report.
